Privacy Policy

1. Introduction

BOLDER Agency LLC ("BOLDER", "we", "us", or "our") operates the website at bolderhub-tvxtqngw.manus.space (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We may collect the following categories of information:

• Personal identifiers — name, email address, phone number, and company name submitted through contact forms, audit tools, or lead capture forms.
• Usage data — pages visited, time spent on pages, referring URLs, browser type, and device information collected automatically via server logs and analytics.
• Communications — messages you send us through the contact form or chatbot.
• Client portal data — project files, comments, e-signatures, and document data submitted through the client portal.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested services.
• Generate and deliver AI-powered website and social media audit reports.
• Send project updates, invoices, contracts, and service-related communications.
• Improve our website, services, and marketing effectiveness.
• Send marketing emails and newsletters (only with your consent).
• Comply with legal obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted third-party vendors who assist in operating our website and services (e.g., cloud hosting, email delivery, payment processing), bound by confidentiality agreements.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly without cookies.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Client portal data (projects, documents, comments) is retained for the duration of the client relationship and up to 3 years thereafter.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Lodge a complaint with a supervisory authority (EU/UK residents).

To exercise any of these rights, contact us at [email protected].

8. Security

We implement industry-standard security measures to protect your information, including TLS encryption in transit, encrypted storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: